What to Do Before a Plumber Arrives
For an Active Leak or Burst Pipe
Shut off the water at the main valve, or at the fixture valve closest to the leak if you know its location and it is safe to access.
Move furniture, electronics, and valuables away from standing water, and avoid using electrical outlets or switches in a flooded area.
If it is safe to do so, take a few photos of the damage for your own records before cleanup begins — this can help later if you file an insurance claim.
For a Scheduled, Non-Emergency Visit
Clear the area around the affected fixture or pipe so the plumber has room to work without moving your belongings.
Make a note of when the issue started, whether it comes and goes, and anything that seems to trigger it (like running a specific appliance) — these details help with an accurate diagnosis.
If pets are in the home, plan to keep them in a separate room during the visit for everyone’s safety and comfort.
Information Worth Having Ready
Know the location of your home’s main water shut-off valve before you need it in an emergency — this alone can meaningfully limit water damage.
If you have had recent plumbing work done, having any paperwork or invoices on hand can help a new plumber understand your system faster.
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Frequently Asked Questions
Should I try to fix the problem myself before the plumber arrives?
For active leaks, shutting off water is appropriate. Beyond that, it is usually best to avoid DIY fixes that could complicate the diagnosis or void a warranty on existing plumbing work.
Do I need to be home for the entire visit?
For most residential visits, yes, especially if the plumber may need to ask questions about symptoms or access other areas of the home. Some property managers or landlords may arrange access differently.